common problem

order online

(i) How can I check the status of my current order?

After successfully completing the transaction, you will receive an "Order Confirmation" email containing the confirmed order information. If you do not receive the email, please WhatsApp (+852- (company phone number) ) or send an email to info@artisanmarket.com Contact us. You can also go to our website or mobile app, log in as a member, go to "My Account" and click "Order Inquiry" to find the order number to check the status of the order.

(ii) How to modify or cancel an order?

Once an order is confirmed, it cannot be modified or canceled. If you submitted incorrect information when ordering, please contact us via WhatsApp online chat or email to info@artisanmarket.com. If the order was not packed or shipped, we can correct the information for you. Therefore, please make sure that all goods and personal information are correct before submitting the order and making payment before confirming the order.

Payment

(i)What payment methods do you accept?

We accept PayMe, FPS, Visa, MasterCard, Apple Pay, Google Pay, Alipay and WeChat Pay. If paying by credit card, the orderer must be the credit card holder. All product prices in the online store are in Hong Kong dollars, and the purchase will be settled in Hong Kong dollars.

(ii) Is it reliable to use a credit card for online shopping?

VISA verification service and Master Card Secure Code are credit card purchase protection services that allow you to use relevant passwords or verification codes when using the above credit cards for online shopping. We will not record the customer's credit card information. Customers must use their own valid credit card to make purchases, Artisan Market reserves the right to terminate orders.

(iii) Does (Company Name) online store accept delivery first and payment later?

All payment methods are payment first and then shipment. There is no cash on delivery method.

Member account

(i)How to become an Artisan Market member?

at Artisan Market You can apply to become a member by purchasing any product in the online store or mobile app. Just fill in the relevant personal information and the system will automatically create a membership for you, so you can accumulate points and enjoy exclusive membership benefits and discounts.

(ii) How to enjoy member discounts when shopping online?

At Artisan Market Shop online or via the mobile app with member discounts. You need to register and log in to your online account using your mobile phone number and email before checking out. Please note that membership discounts are not applicable to product discount packages and limited products. For details, please refer to the membership plan or contact us for more information.

(iii) Can I earn membership points by shopping online or through mobile apps?

The amount spent when ordering online or through the mobile app is applicable to Artisan Market Membership program benefits, including membership points reward program and the amount required for membership upgrades.

(iv) Can I change my membership information online or via mobile app?

You can change your account login email and mailing address online or via the mobile app.

(v) Can I share my membership account with others?

In order to protect the rights and interests of members, Artisan Market Membership and online ordering accounts are only for the registered person, and each member can only have one Artisan Market Memberships and online accounts.

(vi) Is my member information safe?

Please rest assured that your privacy will be protected. For details, please refer to the privacy policy and website terms and conditions.